The workshop / Start with what you have noticed
Good work starts with a clear brief.
Tell us about the bike, how you use it and what has changed. Then agree the scope, parts, price and timing before work begins.
Representative repair-shop photograph by Fatma Öner. Not Rivet premises or staff.
At the counter
A service name is
only the beginning.
Different bikes and concerns need different conversations. The sample scopes below show where that conversation might start, and what still needs separate agreement.
Descriptions are not repair instructions, a diagnosis or a guarantee that a bike is safe to ride. Do not rely on an email enquiry as an inspection.
Discuss a workshop question →Compare the scopes
Know what you are asking for.
Fictional service menu. Prices are illustrative; availability and acceptance require direct agreement.
| Service / sample price | Conversation & scope | Outside this scope | Next step |
|---|---|---|---|
| Everyday Service£75 | An initial assessment, agreed routine adjustments and a written summary of any further work. | Replacement parts, wheel builds, suspension, hydraulic work and specialist systems. | Full service detail → |
| Specific concernBy estimate | A discussion and initial assessment of a particular noise, change or concern. | Diagnosis by email, parts or any repair before the scope is agreed. | Ask about Specific concern → |
| Project reviewBy estimate | A review of the intended use, existing components and feasibility of a larger project. | A promise of compatibility, restoration, completion date or fixed project cost. | Ask about Project review → |
No services match this selection. Reset services to see every scope.
Before you drop off.
Bring the details that help a real workshop understand your request. This checklist is about communication, not repairs.
Workshop drop-off questions
- What bike is it, and what work has already been done?
- What have you noticed, and when does it happen?
- What work is being requested, and what is outside scope?
- How will estimates, extra parts and additional work be agreed?
- How and when will the workshop contact you?
- What are the confirmed drop-off and collection arrangements?