The fixture or room
Name the tap, basin, sink, waste or other fixture you want to discuss. Explain the intended result and what you have observed in plain language.
Plumbing repairs
Discuss a plumbing requirement with a clear outline of fixtures, assessment questions, possible scope and matters to agree before work begins.
Illustrative licensed work photograph; not a Norwood job record.
What to discuss.
This page sets out a general enquiry scope, not instructions for diagnosing or carrying out a repair.
The proposed visit
Ask whether an assessment is needed, what access will be required and whether any assessment charge applies. Confirm the arrangement directly.
Repair or replacement
The operator needs to establish appropriate options. Discuss compatibility, parts availability and who supplies any replacement item before approving work.
Agree the boundaries.
| Item | Confirm with the operator |
|---|---|
| Assessment | Purpose of the visit, access, any charge and what can be established. |
| Agreed work | Written description, labour, parts, exclusions and approval before changes. |
| Additional work | Decorating, joinery, tiling, access openings or other trades may need separate agreement. |
| Completion | What record and care information you will receive, plus a follow-up contact route. |