A defined scope.
Ask what the proposed work includes, what is separate and who will handle each stage.
Personal & business mattersLegal services.
Legal services.
A clear place to begin.
Explore the service you need, understand the first conversation and ask about the next step.
Explore our services Get in touch
A useful starting point
All service scopes Find the service you want to discuss.
The Whitmore approach
Understand the work before agreeing the next step.
A useful first conversation makes the practical arrangements clear: whether a provider can consider the enquiry, what the proposed service covers and how costs will be explained.
Our practice concept puts that information alongside straightforward service routes and a clear point of contact.
About the practiceFees & client care
Read the client-care information The practical details matter.
A clear fee basis.
Ask how an estimate is presented, what expenses may apply and how changes are discussed.
A way to keep in touch.
Know your point of contact and the agreed route for practical questions and requested information.
First contact
One step at a time.
- 01 / Enquire
Choose a service.
Keep an initial enquiry general. Ask about the provider’s scope and arrangements for a conversation.
- 02 / Discuss
Clarify the next stage.
Confirm who can respond, how a discussion is arranged and what information route to use.
- 03 / Agree
Review the written terms.
A real provider must confirm its own scope, costs and engagement arrangements before work is agreed.
Practical reading
All resources Before your first conversation.
Preparing for a first conversation
A short practical checklist for the questions you want to ask about services, communication and the next step.
Read the full articleMake the written scope useful
Look for a clear description of the proposed work, what is excluded, who will handle it and how changes will be discussed.
Useful questions to ask
What work is included, who is responsible for each stage, and what needs a separate agreement? Ask how the provider will explain a change in scope or estimate.
Agree how to keep in touch
Ask who your point of contact will be, which communication route to use and how to raise a practical question.
Keep the practical details clear
Ask how meetings are arranged, where routine questions should go and which approved route to use if documents are requested. Confirm those details with the real provider.
Your first point of contact
General enquiries Find a clear place to begin.
Ask about a service or the arrangements for a first conversation.